Terms and Conditions – Shipping & Payment
These Terms and Conditions govern the shipping, delivery, and payment processes for orders placed through our store. By purchasing from us, you agree to the following terms:
1. Shipping Policy
1.1 International & Local Shipping Options
We offer both domestic and international shipping services:
- Local Shipping (UK): Standard and Express delivery options available.
- International Shipping: Available to select countries via trusted carriers.
1.2 Supported Shipping Zones
We currently ship to:
- United Kingdom
- Europe
- North America
- Selected regions in Asia and Oceania
If your location is not listed, please contact us to confirm availability.
1.3 Shipping Costs
- Shipping fees are calculated at checkout based on destination, weight, and delivery method.
- Free UK shipping is available for orders over £75.
- International shipping rates may vary and could include customs duties or import taxes.
1.4 Order Processing & Delivery Times
- Orders are processed within 1–2 business days.
- Estimated delivery times:
- UK Standard: 2–5 business days
- UK Express: 1–2 business days
- International: 7–14 business days
- Tracking information will be provided once your order is dispatched.
2. Returns, Exchanges & Damages
2.1 Returns
- Returns are accepted within 14 days of delivery for unused items in original packaging.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
2.2 Exchanges
- Exchanges are subject to stock availability and must be requested within the return period.
2.3 Damaged or Lost Packages
- Damaged or missing items must be reported within 7 days of the expected delivery date.
- We will investigate and offer a replacement or refund where appropriate.
3. Payment Policy
3.1 Accepted Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express
- PayPal
- Apple Pay & Google Pay
- Bank Transfer (for bulk or corporate orders)
- Cash on Collection (available for local pickups only)
3.2 Payment Requirements & Instructions
- Full payment is required at checkout to confirm your order.
- All transactions are encrypted and processed securely.
- We do not store or share your payment details.
4. Contact Information
For any questions or concerns regarding shipping, payments, or your order, please contact us:
- Email: info@calibredirect.co.uk
- Phone: +44 (0)141 673 2231
- Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
